They took forever to get my Americano out to me. T...

They took forever to get my Americano out to me. They did give me a refund and the drink; so that's okay. I just wish this location would stop messing up my orders or taking forever. This the first time they ever volunteered a refund. Doesn't seem to matter who is working. They must be swamped, if so they sure hire better coverage. Maybe it's the training, if so corporate needs to crack down on this franchisee.