Andrew Gray

Review of Landers McLarty Chrysler Dodge...

I'm very disheartened by my experience at Landers ...

I'm very disheartened by my experience at Landers McLarty. After purchasing a new car we we found some damage that had been converted up with a thin layer of paint, probably from unloading the vehicle or as it went in for it's cleaning before we drive it home. When this was brought to the attention of General Manager he explains to us how his 90k vehicle has scratches on it and he just deals with it.

After explaining we would not accept the damage we were informed we would have the bumper replaced, painted and will receive a check for the amount of our first payment. Our concerns at this point is the car we just purchased with only 12 miles on it will now have said damages that would need to be reported to car fax. When this was discussed with the General Manager we were informed that the repairs would be under $500 so "we couldn't get them in trouble" for not reporting the issue. At this point starting to realize this is probably not uncommon for this dealership we explain it's not about getting anyone in trouble but getting the new car we purchased.

Once we are informed the car is ready for pickup we find out all that was done was a paint touch-up. Our rep at the service center informed the GM that we would like to speak to him and rather than come out of the building only stared through the window and walked away. We are taken by the rep to check out everything and no longer see the damage but continue to wait of the Managers to speak to us. We finally walk in to the dealership to see if we can find him. When we make it to the office he motions us and and stares at us, I assume waiting for us to explain why we were there. We explain he told us we would have a check waiting for us when we picked it up. He stated since he was taking care of this issue he would find out where it was and we could pick it up later that day... Or it was in the mail. (We should find out soon)

The lack of concern for our issues was insulting.This with the fact that we purchased a new vehicle and it's been in the shop just as long as we had to actually drive it really showed us where we stand with this dealership. Next time we will shop somewhere else, hopefully somewhere that actually seems to care that we are spending our hard earned money.