Appalling. They took over eighteen months to do a ...

Appalling. They took over eighteen months to do a first review of my monthly DD, despite me trying to increase it. Then landed me with a massive bill. Had an agreement plan in place to pay it off. They took additional payments out with out authorisation and also threatened me with late payment letters, as their credit control systems don't work in harmony. Thought it was all sorted, still making regular payments, but they have now put a debt collection agency onto me for 'non-payment' and ignore my emails. Please avoid this company with very poor customer service. Had to give one star as it wouldn't let me leave it blank!