I will never come back again to repair my car!

I will never come back again to repair my car!

I had my car inspected for an overheated engine. For the first time, they said the water pump was broken and the battery was poor. They replaced both of them and charged me $520. It's expensive, but I was not mad by this. Let me tell you more... Immediately after I picked up my car, I found the engine cooling fan sounds really loud and worried about the overheating again. I asked, the representative said: I don't know, maybe this is another issue. I further asked the details how they inspected and repaired my car. The representative said it's not her who did the repairing so she didn't know. Further more, the car began to vibrate at idle since then.

I was so disappointed and asked another mechanical shop for help, the mechanic suggested me to check the ignition coil and spark plugs for the idle issue. I changed them myself and it indeed became better. But still the vibration and idle and overheating persistent, even though both of them are better.

I back to Jim Ellis Chevrolet again and let them check. They found my cooling fan was broken and asked me over $1000 for replacement! What a joke! I refused the replacement and didn't want to pay for the ~$160 inspection fee because they didn't solve my overheating issue! They even didn't find the problem of cooling fan last time! When I ask you to help me to check the engine cooling system, how can you only done have the job??? I talked to the representative, I talked to the manager, but they insist that I should pay the inspection. They insist that it's normal that each time they may only find one issue. What a joke! Besides, they didn't find any abnormal vibration of my car!!!

Now I totally understand! Each time if they found multiple issues, they just stress one, and let you to come back again for solving another issue and paying twice the inspection fee. And if you trust them to do the replacement, the price will be ridiculous high!

Don't go Jim Ellis Chevrolet! They are non-trustable, unsupportable, irresponsible, unprofessional.

They only care about the money! Not your car.