After waiting in the cold for 40 minutes for the s...

After waiting in the cold for 40 minutes for the shuttle , finally gave up and walked back to the hotel in 15 minutes. We had called multiple time they said it was on the way. Room was out dated but clean. Had to ask for sheets for pull out and was told they were in closet when they were not, when I finally got sheets it was two flat sheets. Restaurant charged 21% tip for large parties and a 5% resort fee. The service was good one time and slow the next.