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I was SO excited to visit the Miracle pop up bar a...

I was SO excited to visit the Miracle pop up bar at the Fox this past Wednesday night. I had invited friends over and we had planned our entire night around having a cocktail and a dessert in the downstairs dessert bar. I had called earlier in the day to double check that this was still possible and there was not a reservation needed. After 30 minutes on the phone, the customer service agent promised me that we did not need a reservation and we could walk up for a cocktail downstairs that night. When we arrived, the theatre staff decided to close the bar early at 8:30pm and did not notify anyone. There were not any posts on their social media and the customer service agent, who knew I was coming tonight, did not reach out. My friends who traveled into the city were extremely disappointed and it was embarrassing. If you are going to host a Christmas cocktail experience, you need to keep the experience open for the entire set hours that are promoted. It was awkward and very unprofessional. I'm extremely disappointed with my experience, especially since I was trying to support a local business and landmark during this time. It will take a lot to bring me back to the Fox for one of their events.

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