Simon Benevides

Review of Agua Caliente Casino

We checked in yesterday, and were given the wrong ...

We checked in yesterday, and were given the wrong category room that we booked months in advance. We are here for 4 nights, and we were told if you don t like it, go to another hotel .

We accepted the wrong category room for the 1 night in hopes to move rooms for the remainder of the stay.

Instead, and 3 follow ups later on our part (not once did they try to contact us to provide any update)... they tried to UPSELL us to a suite.

As an issue which was due to their own fault, I shouldnt have to pay for the right type of bed that we arranged for. Note to management: Make a guest happy for a room that will sit empty otherwise.

Outragous and I certainly will never stay here again. I ll take my casino money elsewhere.