Megan Stell

Review of Landers McLarty Chrysler Dodge...

I made an appointment over the phone a little over...

I made an appointment over the phone a little over a week in advance to get new tires put on. When I get there, he says we are backed up it will be about 3 to 4 hours. (What is the point of an appointment?) We have to wait on it because we live an hour and half away. I ask if there is a car we can use to go somewhere while we wait. Answer is we do not loan cars out anymore but you can use the shuttle or rent a car. However, the shuttle does not run on Saturdays and we do not have any cars available to rent. After over an hour of waiting, he comes out and says "They got your car in to start working on it and the guy that was supposed to order your tires did not order them". "We can have them Tuesday though." (Why was this not checked before we got there or upon our arrival?) Not one part of this story is acceptable. I bought my car at the beginning of 2017 and I haven't had a problem until my last two visits. They have been awful.