We reserved a room with a king bed. It was a LONG ...

We reserved a room with a king bed. It was a LONG walk with our stuff to the room. Went to our room and walked in to an occupied room with people and stuff in it. That was embarrassing considering the state of the people in the room.

Took all our stuff back to the car.

At the desk explaining what happened. They called the room as though they didn't believe me. No one answer. The lady looked at the computer and says there was no one in that room last night. I told her there were people in there now. Then she tried to call facilities in the radio. No one answered them. Like I was lying about the room being occupied..... really there were people in the room. Can I have another?

A small I'm sorry from the desk and then another room.

Made the walk all the way up to that room. It has two beds. Called the desk- they said sorry.

Not impressed with the service. The room is fine but not nicer than a room for less at a hotel that is it full service.