Arrogance is the best word to describe this bunch,...

Arrogance is the best word to describe this bunch, would not do service with them in the future. You may save some money comparative to standard retail pricing however their customer service and shipping promises are going to be the real cost here. Save yourself your time and sanity and go somewhere else.

There was also a lovely email chain by someone in management there who is incredibly rude and must have a stick up their arse. They clearly have never picked up a customer service booklet in their life. Everything is "not their fault" and they will never take blame for their stuff up's.