Rachel Chang Review of Fiji Beach Resort & Spa, Manag...
This hotel has the worst service. The bell boy mad...
This hotel has the worst service. The bell boy made it clear that he expected to be paid tips but staying in the room after he showed us the room. The complimentary wifi for Hilton members worked for 5 seconds while I was at the reception and I called the reception staff who told me they would call IT and then call me back and did not do so at all later & when I used the paid wifi, they tried to charge me at check out. Our room is very far from the reception and the reception again told us that they would send buggy to get us for dinner and after multiple calls because of no shows- they finally told us that we have to wait outside in the dark. The check out also took forever cos we could not get a buggy to take our luggage. I told he reception staff that we have a cruise to catch on check out and we have to have breakfast before and when we came out- the bus picking up for the cruise was just at the reception. We made a run for it but the bell boy let the bus go and just shrug to us despite us waving at him to stop the bus. He then proceed to tell us hat we have to take a taxi which ended up costing us US $8 for a short 3 min drive from the Denurau Hilton to port cos we don't have FJD and the "taxi" that the hotel hailed doesn't run on meter and doesn't take credit card. The breakfast was tasteless & disgusting. Dinner is good and we ordered lobsters. The hot water coming out from the bathtubs is yellow!! This is the hotel that I have stayed at with the worst service.
Comments: