I bought windows from Gem about 12 years ago. At t...

I bought windows from Gem about 12 years ago. At the time they were very pleasant to deal with. I guess they wanted to sell me something.. As part of the deal i was offered a lifetime warranty on hardware. For about the last six months i have been trying to get someone out to my house to fix a few minor hardware problem and replace glass with poor seals. Despite assurances from Jim Christopoulos, the Presidents brother and the head of service that something would happen. Nothing has happened. I even offered to pay for service, no one has even set up an appointment. When they want to sell you something all is rosy but wait until you have service issues. You'll regret dealing with these people. Don't believe a word they tell you. They just want your money.