Here is a copy of the email I sent to the entire s...

Here is a copy of the email I sent to the entire sales and finance managerial staff that went completely unanswered. My tags have now been expired for 6 days.

Hello,

On July 30th I purchased a 2007 Toyota Tacoma from your Bergen county preowned location. I drove 4 hours to come get this truck because it was the year, color and TRD edition I had been looking for. I have had a series of issues arise since I made this purchase.

My first issue was that I had stopped for gas on my way home and the attendant instructed me that I was missing a gas cap as soon as he opened the fuel door, I hopped out of the truck and checked it myself and sure enough there wasn't one there. I didn't look before I purchased the truck as I had assumed something like that would have been picked up when you guys inspected this truck prior to letting me take delivery of it and drive it 4 hours back home to Maryland. Not a big deal, I ordered one online for $25 and didn't even mention it to my sales guy Rick P.

My second issue was the next day when I got the truck Maryland inspected so that I could send the certificate to Rick so that there would be no delay in getting my truck tagged and titled. My inspector failed it because the front brake pad indicators were about 2mm away from beginning to rub the rotors. The second issue was that the performance slotted rotors that came on the truck when I bought it were so badly worn that the slots that are cut into them for heat dissipation were almost non existent because they were worn away. At this point I was kind of irritated because that was $370 I didn't plan on having to spend on a truck that I just bought 24 hours ago that was supposedly inspected thoroughly according to the paperwork I received.

My third issue is that I called and spoke with Rick on 8-17 to ask him if he had any idea when I should expect to receive my tags since my temp tag expired the next day (8-18). He said he would call me back with an update. He then called me back and asked me to send the signed copy of the NJ verification of residency form that tells NJ that I'm a not of state resident. I had already taken time out of my day to send this via fed ex once before last week. Now they are asking for the same thing yet again. I spent my lunch break going to my house, grabbing another copy of the same form and mailing it via fed ex again. I also informed Rick and Andy (she did the F&I portion of my deal) that I was leaving for a beach vacation the next day and had to take this truck as my other vehicle cannot make it down the beach since it's not 4 wheel drive. I asked both Rick and Andy to fax/email me another temp tag so I wasn't driving 200 miles away on a dead tag. They informed me that they could not do this. I am in F&I myself in the motorcycle industry and have been for a number of years. The system I use (CVR) allows me to delete a registration for a temp tag and then reissue another one to the same customer when we run into an issue like this. I even told them how they would need to do it. No luck. I spoke with Andy twice yesterday asking for an update on when I would receive something. I was emailed a letter informing that there was a title and registration delay and they expect to have it resolved within 10 days in case I got pulled over. I highly doubt this letter will suffice and save me from tickets and possible impoundment of my truck if I'm stopped by the police.

UPDATE: Prestige got my tags out to me and they also reimbursed me for the missing gas cap and my brakes that needed replacing. Better late than never!