jacquadi L

Review of Aeropuerto Internacional Gener...

The experiences with volaris are always disgusting...

The experiences with volaris are always disgusting, on this occasion I documented 4 suitcases with my boyfriend, there were small suitcases that did not exceed 15 kilos but one of them weighed 27, that is, he spent two kilos. The "supervisor" of volaris JAVIER CALDERA HERRERA charged us $ 1712 for the two extra kilograms of the suitcase, he did not give us the opportunity to accommodate the luggage in the other suitcases we had, he simply sent them to later charge the extra luggage.
We told him to let us accommodate him and he refused, he said he would give us our bags back to do it but we couldn't travel. He was entertaining us and shouting in front of everyone.
Volaris workers have never been trained, they always want considerable money.
We asked to speak to a supervisor to speak and make our complaint, the employee refused and said that he was the supervisor and that no clarification or complaints could be given, he told us that if we had something to say to do it online.