john townsend

Review of Land Rover Roaring Fork

I purchased a vehicle from this dealership via the...

I purchased a vehicle from this dealership via the internet and based solely on my trust that being a new car dealership (much more a Land Rover dealership) that they could be trusted....WRONG!!!!!

I paid $86,000 for a vehicle that was described as perfect with only 38K original miles (it was a 1997 Defender 90)! The very day I received it from Colorado (I'm in Florida) the vehicle made it less than 1 mile before breaking down! I was told by Wayne Goren the Used Car Manager to have it towed to the local Land Rover dealer and the dealership would reimburse me for the towing and pay the repair bill. He followed through with his promise of paying the repair bill and after 100 days of multiple phone calls and emails with him and the General Manager Vince Smith, I finally received a check!

Prior to buying the vehicle, I was told the top was perfect but it was torn and patched, I was told it had 1 small dent but in fact there were several and after a month of calling and asking for the title I received it but instead of "original" mileage as I was promised the mileage was listed as "exempt"! I called Wayne, Vince, Courtney, then emailed then more calls then more emails even speaking and emailing with Vicki Comer in the Sonic Automotive Group Customer Satisfaction Department voicing my dissatisfaction with the mileage branding on the title explaining the impact on the value was substantial. When I spoke to Wayne he said it was up to Vince, so I called and left messages for Vince, but Vince never had the decency or the professionalism to return one single call! Vince did however email me promising that he would provide documentation confirming mileage (that never happened) or even a "buy back" if he couldn't provide the proof of the advertised mileage! When I stated I would likely take him up on the "buy back" option he never responded to another email or returned 1 single phone call! NOT ONE, EVER!

I'm very disappointed in the lack of communication and the empty promises made regarding the mileage concerns along with the deceitful and inaccurate way the vehicle was represented. I would HIGHLY recommend anyone looking to do business with these people or this dealership to not walk but RUN the opposite direction!

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