I communicated to the customer services email on y...

I communicated to the customer services email on your website but no body reply to me!

My name is Ali. One of your guests at London Berkshire district. My reservation was from 21st to 29th of July, 2017 at room#614.

Here, I would like to complain against the hotel manager as he declared himself to me, Mr. Maciej.

His behaviour was very rude when I did my check out which was 3 hours away from my flight.

What happened is the following:

At the night of my check out I informed the reception employee to reserve a taxi for me at 4:30 a.m. And he said it is not guaranteed to have a taxi at this time but he will try his best.

Therefore, I was afraid not to have a taxi and I did not narrow my options. Anyway, at 4:30 the same employee called me and he said the taxi is waiting you. I said to him, I need more time to be ready about 30 minute. He said if he will wait you he will charge you for his waiting. So. I said no, don't let him to wait and he said OK.

The manager was at the reception and he said you have to pay 25 pound for the cancellation. I said why? No body inform me there is a cancellation impact. He said no you have been informed through the call you received and I can recall the calls for the past three months. I said please recall it now because I know what I said. He told me no I can't recall it now. You have to pay or I will call the police!

He was threatening me to call the police three hours from my flight.

I said OK I will pay and i did, 25 pound.

When I exist the door the taxi which the hotel reserved for me was there waiting for me. I turned back to the manager and I said how come you told me you cancelled the reservation. The manager just closed the door and go back!!

I have no idea why he did like this to me. Please investigate with him why this kind of behaviour and also why he charged me.

I have the full trust you will satisfy me in your reply.

Note: two times I came to UK. The first time was in Manchester and the staff over there were professionals. The second time, I really disappointed from the staff.