Jay VanAusdall

Review of Larry H. Miller Toyota

I wanted to take a moment to tell you how very imp...

I wanted to take a moment to tell you how very impressed and pleased I am with the service that I received today while buying my 1994 Toyota Land Cruiser. Brett Hansen was my sales consultant, he was very friendly and helped me find the perfect car in my budget. I recently lost my Toyota to a car accident and I was less than thrilled with the idea of buying another car. Brett listened to my concerns and he made the experience fun and easy going. He connected with me on a personal level and made me feel like a valued customer even though I was spending less than $10,000.00. I really couldn't have asked for a more friendly and professional sales consultant. Brett is a true asset to your organization and I wanted you to know how much I appreciated his service today.

Just when I thought that the experience today couldn't have gotten any better Brett introduced me to Josh Ekenstam in the finance department.Josh has an incredible sense of humor and he had me laughing and smiling through the entire process. I have never had such an enjoyable experience while going over such boring material. In the past having to deal with finance people while buying a car made me wish that I was anywhere but there, but not today. Josh was friendly and professional while covering all of my options and he made sure that all of questions and concerns were answered clearly. I truly appreciate his combination of friendliness and professionalism. I couldn't have asked for a better experience today, which is why I gave the highest marks in all of the above categories.

Thank you for taking the time to read this and I hope that you will thank both Brett and Josh for me. I will be buying all of my cars for the Larry H Miller in Murray as long as these two employees are there.

Sincerely,
James Van Ausdall
1994 Toyota Land Cruiser
10/23/2012