Nightmare scheduling someone to come out and evalu...

Nightmare scheduling someone to come out and evaluate. Made appointment over the phone and estimator never showed. Called and was told I'd have to wait another 3 weeks. Said this was unacceptable. Miraculously, an opening appeared for the following Friday. I then get an email from another estimator saying he was coming the following week, which I cancelled. When the estimator finally came, he told me some more of the dry wall had to come out. There was insulation which could have easily pulled out and the man told me I had three cracks. Lo and behold, my handyman comes to remove the drywall. I had taken out the insulation myself. We found seepage around the water line and leaking around the shut off valve. Trying again to get the person out was a nightmare. He finally came back, 2 days before my appointment and said, "Oops...." and my bill went up. I said to him that it was his laziness about not removing the insulation that is causing me more money. The gentleman who fixed the cracks, James, was the only saving grace. He told me that my tie lines were also broken and would fix them without an extra charge. He also asked me if I was told there would be an odor in the house for a few hours. I was never told and I am asthmatic. I want to commend James for being extremely professional. We have always used US Waterproofing but after all of the run arounds, laziness, and added expense, plus extremely poor scheduling, we will never use them again.