Here is the reason I bothered to write a review fo...

Here is the reason I bothered to write a review for Prestige Toyota. Of the numerous Toyota dealerships we shopped at for a RAV4 in and around Rockland County, only Andrew (Andy) Eagle at Prestige Toyota exercised clarity and, well, bluntness during our buying process. We shifted around to the RAV4, then the Highlander, then the RAV4 Hybrid, then back to the RAV4, all over the course of a couple of months; each conversation he succintly would mention, "Yes, we have that one", or "No, but we will get it", or "We would have to order it. This is our ordering process". Just no nonsense. In comparison, Toyota of Hackensack used a bait-and-switch, Westchester Toyota prevaricated or stated they had a vehicle when they, in fact, did not. Rockland Toyota started out well but then demurred in terms of their ability to get a car. Interstate Toyota promised to get back to us on a vehicle of interest; they never did.

Why am I mentioning all these other dealerships? Because when time is limited, responsibilities are many, and a person simply wants straight answers to straight questions, it is best to buy your car from a place, and a man (in this case, Andy), that facilitates your life and does not hamper it. Andy sold us a RAV4 for a reasonable price.

If I had any bones to pick, it was that it took nearly four hours, (without a test drive, mind you), from the time we walked into the dealership to the time we left with the car. In addition, the credit/debit card reader in the finance person's office did not work. An inconvenience for sure, but more a situation of bad impressions. Prestige Toyota has a very nice waiting room, and they are expanding to accommodate additional business (presumably). You would expect a facilitated buying process and immaculate equipment to realize that process. It is tantamount to staying at a very nice hotel, but then the curtains don't close all the way, or the faucet leaks. Hence the "bad impressions" comment, and my 4-star vs. a 5-star rating.

That said, one should do their homework with regard to average price paid, invoice price, existing deals, etc. However, when you make that choice to purchase/lease the car, and don't want to waste time with other seamy dealerships, (i.e. Westchester Toyota or Toyota of Hackensack, in our experience), get your car from Andy Eagle. He's simply the best.