Clara Brown

Review of 1862 David Wally's Hot Springs...

I called to book my dates for my package and the s...

I called to book my dates for my package and the supervisor I spoke to was so bent on telling my package is expired that she was not willing to listen to the fact that I had paid for an extention and was told I had to wait until closer to the months of travel to book because they could not book that far out. She had such a horrible attitude she didn t even appropriately introduce herself when the call was connected. As a customer I felt she was not willing to listen to my concern because she had already determined her answer. Poor customer service. I would not give any stars if that was an option. However, I will give one star to the representative that I asked to transfer me to the supervisor. She tried to resolve but did not have all the answers.