Service department is overcrowded and frequently t...

Service department is overcrowded and frequently takes far longer than it should. Appointments don t seem to make a difference. Today, my vehicle didn t even get started until over 2 hours after my scheduled appointment (despite being told the entire service would be done in 1 1/2 hours at check-in, which was too long for an oil change and tire rotation to begin with). No one bothered to provide an update; only 3 people where in waiting room. When I finally inquired after 2+ hours, the service had just started.

The service reps were nice, but the service itself is unacceptable. I expect an appointment to mean something. And this wasn t the first time here that it s taken far longer than it should. I m told management is aware of the problems in the shop, yet they still exist.

Plan for far more time than expected, even with an appointment. Now I get to drive home in traffic which will cause further wasted time. I could overlook it if it was the first time - but either my luck is really bad or there is a bigger problem here (and several other service visits with appointments have reported similar, or worse, wait times).