Our first experience years ago was ok but this yea...

Our first experience years ago was ok but this year though we were promised windows in 3 to 4 weeks we waited 8 weeks for them! And even though we told them we had the window hole ready and our contractor waiting for the windows they strung us along promising they'd be ready but they never were, forcing us to physically visit them and ask when they'd be ready?

The salesman couldn't have cared less. His indifference was infuriating, but we were stuck. They are not the only window business in this city so even though they're down the street, I'll take my future business elsewhere. This month we've dealt with tile, flooring, bathroom furniture, contractors and other business and every one of them delivered way more than I expected. And they were pleasant, something GEM was not. Plus the salesman didn't listen, tried to sell me something I didn't want. I had to insist he listen to what I wanted. In short, a nightmare.