Alyssa Koch

Review of Sheraton Meadowlands

I d highly discourage anyone from coming here. Asi...

I d highly discourage anyone from coming here. Aside from the staff doing anything in their power to get you to just leave them alone including lying straight to your face, the entire building smells of cigarettes and marijuana out of the five rooms that they bounced us between the heat only worked in 1 of them, they are anything but clean and there is a good chance you ll find either bugs or mold somewhere in your room. Me and boyfriend stayed here over the weekend and when we went into the first of five rooms it was very clear that someone had been in there prior to us and the staff had not cleaned it yet. We asked if we could switch to a room that was ready and they agreed. After being in the second room for almost 15 minutes we could not get the heat to kick in and upon taking a further look there was actual mold all over the bathtub. We brought this to the attention of the staff up front and he again offered to switch our room for what was now the third time. He insist that he personally checked out the room prior to us going in and that everything was fine. Again after being in the now third room for roughly 10-15 minutes the heat would not kick in. Going to the front desk for the now the fourth time we spoke with a lady named Kelly who was very apologetic and offered to switch the room again for us. Again some how the heat did not work in this room, which was incredible to us being as that it is December in NJ. We spoke with Kelly again, who switched us to the fifth and final room which finally had working heat. She apologized and continuously reassured us that she had noted the issues we had been having for almost an hour and a half and let us know that the assistant manager Hermina would be in, in the morning. That morning when we were looking to speak with Hermina we were told that she was not going to be in and was currently on vacation. We decided to email both the manager of the hotel as well as corporate but neither had any interested in reaching back out to us or making the issues right. So I am writing this review to warn anyone who is considering staying here. Please be aware that although it may seem like a good price at the moment, keep in mind that not only is the customer service nonexistent from what seems the entire company but the rooms and building itself and are in terrible condition and not clean/sanitary what so ever.