Desiree' Rowe

Review of Nalley Toyota Stonecrest

Worst customer service ever. I brought my car from...

Worst customer service ever. I brought my car from the Union City location. This is my first and last time ever coming to this location. I pick this location because it is 15 mins from my house, but I will drive 45 mins to get my car service at the Union City location. First issue when I arrive there were 2 employees standing outside and didn't even acknowledge me. I sat in my car for about 10mins while they engaged in a personal conversation. Second issue I walked in the office 6 and stood there for 5 mins before someone decide to take there eyes off there computer screen and speak. I work in customer service and management needs to work with staff. 4 people walked pass and didn't even speak. The best word to describe my experience is RATCHET. Not a friendly service center. Go to Union City for GREAT CUSTOMER SERIVCE IN ALL DEPARTMENTS.