Nijah LeFranc

Review of Nalley Toyota Stonecrest

My father purchased three vehicles from here. My b...

My father purchased three vehicles from here. My brother purchased two. I made my second purchase in October 2019, and that will be the LAST time myself or any of my family members ever step foot in this place.

My first vehicle that I got February 2019 was totaled due to a bad accident. I came back hoping to have a good experience like last time, and hopefully find a car just like the first one because I was completely crushed after it was gone. When I arrived to the dealership, before my mother and I were even able to PARK this dude wandering around the lot is waving us down. My mother let him know we were looking for a new vehicle and he tells us to come inside even though I wanted to look around first. While we re in there he immediately starts taking my information and printing up paperwork for me to sign so they can run my credit without me even getting the CHANCE to see if there s anything I wanted there. When I voiced that I haven t gotten the opportunity to even look, he claimed that him doing that first would be better because it lets us know what I qualify for... I already KNOW what I qualify for! I didn t want an unnecessary inquiry on my report JUST to find I don t like anything! I felt like I was being strong armed into going through with it. When I finally got the chance to go outside, guess what? There was nothing there that I liked. At one point I walked away because I was overwhelmed with everything, and just the lack of control I had with what is supposed to be a nice experience. Right when I was ready to give up, they came and got me so I could test drive this little bmw 320i. That was the best one out of everything I was shown, so I went ahead and purchased it. We did notice that the right high beam was out and he told us that the lightbulb just needed to be replaced and they will take care of it.. Only to find out that it was something more serious. For the past 3 months they have had me running from place to place to try to figure out why my high beam was not working. Only to go to Nalley BMW and find out that the front electronic module needs to be replaced which will cost $1400. When I purchased the vehicle I was PROMISED that they would take care of whatever was wrong with the light, but after they heard the amount they backed out and said they couldn t do it. After lying to me and saying it was just the light bulb! Then to top it off the extended warranty that I purchased from them won t be able to cover it?? Don t bother with this place. Come here if you feel like being coerced and lied to.