Bimmer Me

Review of Irvine BMW

DO NOT COME HERE to service your BMW. Appointment...

DO NOT COME HERE to service your BMW. Appointment messages were never returned and the service people's attitudes are just horrendous. In the past, prior to the current remodeling, we brought all of our vehicles here for servicing since it is the closest bimmer dealership, and we have received great services in the past. Now, it's just awful to the max.

For one thing, if you're in for a half day service, you can't get a loaner, and you're stuck in the bungalow or take the shuttle without anything to drive in. Right after I had my new car serviced there, the check engine light came on on the way home for no reason. It required another trip back to the dealership, and was told it would take 4 days to get it looked at, for something very likely caused by the initial service. That's just unacceptable by any car service standards.

Secondly, when I went to my vehicle to get my insurance for the loaner, on the way back to the loaner desk, I saw the guy handling the loaner registration appeared to have just taken a picture of my driver's license and credit card (lined up side-by-side in front of him) using his personal cell phone. I caught him holding the phone horizontally over my cards and he tried to put it away inconspicuously when I walked in but I saw him doing it. WTH!!! I was only gone for 1 minute but I totally regret leaving my license and cc at the counter. Now I have to call my cc company to issue a new card just in case. Irvine BMW, I hope you conduct extensive background checks on your employees. This is utterly disturbing.

I don't know what happened to this dealership but the standard of this past service gets a grade of F minus. The trust factor is completely gone. We will take all our warranty services elsewhere from now on.