Lee Beauregard

Review of Hilton Tucson El Conquistador ...

Property beautiful! Rooms need upgrading. Asked to...

Property beautiful! Rooms need upgrading. Asked to move room, was told Liz Fiore would contact us but never did. Room is cold and dark. Epazote restaurant terrible, ate there two nights. Steak first night tough and cooked unevenly. Wanted it medium it was cooked well on edges and rare in middle. Next night famous prime rib, came out raw. Staff not very personable or knowledgeable. Only a couple other people in there, should have had better service. Asked for salt to take to room. Girl went in kitchen came back out and said, they only have salt shakers for table. Asked her do you have a paper napkin? Can you put some in a napkin? She diapears again. Brings out a little plastic cup. Even better right? Except there isn't even a pinch of salt in there. She didn't know how much I needed. I thanked her and walked away laughing at how this simple task took so long and accomplished nothing. Called front desk to ask for toilet paper. I was asked if I was sure there is none hiding in there. Lol, I assured him there was not. Over half hour later called up again to request toilet paper. Went to front desk to ask for coffee and cups. They were out and would have it delivered to the room. A couple hours later, about 11:30 pm, I called about coffee. Finally delivered. The bell men are great and friendly and even remembered my name. The bartender and guys at pool were fun and attentive and knowledgeable. Again property is beautiful. Front desk friendly. Liz Fiore should have come out to speak with us or at least given us a courtesy call. No she did not move us. Had front desk offer us an upgrade for $40. And then changed it to $60. We are Diamond Members and disappointed with the level of service.