Truth Teller

Review of New Jersey Motorsports Park

I visited the karting area.

I visited the karting area.

I wrote some suggestions maybe it will help to bring better experience to the other visitors in the future!

First, let me acknowledge that the cars were way better compared to the last time (still need better maintenance though) and the staff that answers their phone numbers were friendly. That's why I gave them a star.

BUT their management really needs to take a closer look at improving the behavior and the skills of their staff that interact with the customers at the site. How about smiling and welcoming your customers when they walk in and say see you later and thank you for coming when they are leaving (101 in business). Being in a bad mood is not the customer issue; you need to be friendly.

Second, giving instructions is important before starting, but what is also important is your language. For example, we were told if you Don't follow the instructions, YOU WILL BE KICKED OUT Really!. Is this how to say it. You can say (if someone doesn't follow our instructions, he will be asked to stop and will not continue the session), more polite and professional.

Third, one guy (bald guy) who was responsible for the track was tense and looked agitated from something before we even started!. Again being in a bad mood is not the customer problem; I paid MONEY to enjoy my time! + we were nice!

I liked this place at the beginning, but unfortunately will not come again, they need more work on how to deal with their customers!