AVOID. BED BUG. It takes a lot for me to write a r...

AVOID. BED BUG. It takes a lot for me to write a review especially if it is a negative one, however I am so disappointed and disgusted with my stay at the Toronto Double Tree Hilton. I checked in on November 6, 2019 around 9:30 pm. I was in Toronto for business from Vancouver. I was just about to turn the lights off and go to bed when I saw something jump on my pillow from the corner of my eye I could see it was a bug so I made sure to hold onto it so I could see what it was Sure enough Bed bug. I called the front desk immediately and they asked if I wanted someone to come up and take a look , I asked to be switched to a new room also. The night manager was not professional Seemed disgruntled and had no sense of urgency in the matter. They gave me two breakfast vouchers (however they didn t bother to even spell my name correctly) for the inconvenience . They told me to leave the bug in the room so they could send it off for testing .<br/>I was in meetings all day November 7 Never heard from the hotel once. Nobody called to check in or give me an update on the incident. When I returned to the hotel that early evening, I asked to speak with a manager The day manager had NO clue a bed bug sighting had been reported the night before HUGE RED FLAG. They offered to treat my belongings in a heat tent they had on hand . However, at that point it was too late, and I had no time as I was checking-out early on November 8. They informed me the room would be inspected and once they had a report, they would contact me about appropriate compensation . This was over two weeks ago, and I have yet to receive any communication from the Double Tree Hilton I am so disappointed at the customer service and worry about their lack of urgency regarding bed bugs. <br/>I will never stay at the Double Tree Hilton in Toronto again.