Was a loyal customer here for almost a decade but ...

Was a loyal customer here for almost a decade but recently my quotes for service have been outrageous. I went in because the lock mechanism was broken on my trunk latch and I was told it was a $70 fee just to diagnose the issue. After that, a simple small part and the additional labor would've been nearly another $200. So basically $300 to fix a tiny latch. I skipped the full fix, but walked out with a still broken latch and $90 less in my wallet after taxes/fees. It was a pretty frustrating experience.