Property is lovely, resort is clean, food was good...

Property is lovely, resort is clean, food was good especially for an all inclusive. Overall we were disappointed though with the service. We had butler service that was so lacking (and very costly). I belive they had too many rooms to serve, 10 located in numerous buildings on the property. We continuously had to call to get our room cleaned or to get towels. There seems to be a lack of communication throughout the staff.Both pools closed early for group events with no notice other than maintenance coming out and removing chairs and asking people to leave. Surly waitresses in the breakfast restaurants. And a lot of smoking-I get that that the smokers should have a place to smoke but I d not like walking through it.