I actually had an okay experience with ACCC Insura...

I actually had an okay experience with ACCC Insurance while it was my car insurance. We made a claim and we were at fault. From the first person to the third person I spoke to from ACCC, they helped us get our claim moving. They paid for all damages except for some scratches on the back because they said it must have been unrelated which actually makes sense to me too because the hit or main damage was in the front. So I blame it on the towing truck or on the repair shop but it wasn't prior damage. I did struggle some time and so did the repair shop getting them to answer some of our inquiries but it wasn't that bad; at least they responded. I just switched to a different insurance company because of better price (after the accident).