I have been bringing my vehicles to jim ellis for ...

I have been bringing my vehicles to jim ellis for several years, this experience was by far the worst one in which i will never return to this location again, the lack of communication between myself and my counter representative was HORRIBLE, the dishonesty played a huge part, my vehicle was put into their shop on monday for a door regulator and motor, i asked how long would my car be in for repairs so i could make arrangements for a rental i was told 2 days max, after i returned my rental i contacted them and was told my vehicle was not ready should be ready the next day, Thursday i reached out again and was told yet again it still was not ready, friday afternoon i called, same thing still not ready, after being frustrated i asked to speak to a supervisor and instead of being transferred to one i was told my information would be passed over to one and i should receive a call, i never did so i had to call, once i spoke to a supervisor i was informed that the reason my car wasnt ready was because there was a part that had been ordered that had not made it yet, something the representative who was assisting me never communicated! Not to mention they want you to give them permission to do the repairs on your vehicle with only an estimate, not the actual expenses in which you will be paying so you can say yes to 1,200 in repairs and when you pick up your vehicle your total amount can be $1,800 how can someone agree to an amount thats only an estimate! They need to do a lot better with the communication with their customers because without your customers your business can t run itself