Donald Scales

Review of Sheraton Columbia Downtown Hot...

Over all my stay at the Sheraton was ok. The hotel...

Over all my stay at the Sheraton was ok. The hotel is nice but the a little dated. The food was mediocre are best and extremely over priced. The bed was horrible and really needs to be replaced. I did a survey online and got a quick response saying that the manager would get with facilities in order to address the issue of the bed, but honestly I am not confident that it will be addressed.

The best thing about the hotel is the staff, particularly the guy that worked at the front desk, Dominic. I called and booked the hotel at the last minute, and he was super helpful and super nice on the phone. When I arrived he was friendly very nice and professional. Dominic made sure that all my questions were answer and that I understood where parking and area restaurants were. Dominic represented the hotel brand well. I only wish that every hotel I stay at in the future has a person like Dominic to take care of their customers.