Richard Winsall

Review of Gemtel Green Network

I have an account with GNE, ok so far. Set one up ...

I have an account with GNE, ok so far. Set one up for my 90 year old mother Patricia and got her to request over the phone that GNE deal with me as a named person. She gets confused so not able to manage these things herself. I told them at the time that if I could not manage her account as I did with EDF I would cancel the switch before the cool off period finished. All set up Mr Winsall you can talk to us any time now about your mothers account, they said. Then two weeks later I get an email saying her bank has cancelled the direct debit. I rang the same day, to sort that. Not allowed to talk to me. I am named and registered on the account. No you're not. My mother lives 100 miles away so can't come to the phone. I have an account with you with the same email on both accounts, you know it is me. Why have you not registered my name, what are you processes for that as I was assured it was ok. I can't talk to you. We are closing soon. Can I speak with a manager. I will escalate and they will ring you tomorrow. I bet they don't. I am due into hospital and can't get to my mother, she can't manage this on her own, no sympathy. Would really like to know what could go wrong between GNE telling you that you are registered to talk to them and no access at your very next phone call. Just wanted to sign us up possibly. Avoid this company please.