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erica nichols

3 years ago

Would give it five stars because of how fun and ex...

Would give it five stars because of how fun and exciting the whole experience was except for the staff. I understand that all the staff are just young kids but maybe everyday there should be some type of person over 25 so they can overall see what's going on. Me and my boyfriend never having been here before walk over to the part where you get your harnesses put on and stood there for ten minutes listening to a group of kids that clearly work there sit in a circle on the ground and talk about there lives. One of the kids had direct eye contact with us and still never greeted us or anything. I finally had to interrupt them and ask if this is where we were supposed to be because it was so weird to be ignored. Then as the two kids were harnessing us up they discussed how they hate touching people and they would rather do the training part of rhe park then the harnessing job because some people smell. They mentioned they especially hate taking them off people because of how gross and sweaty people get and it's disgusting! I get that they are just kids but that's bad customer service and bad for business it made me so uncomfortable.
The park however was beautiful clean fun and I felt safe yet extremely scared the whole time! I would definitely go back but for the money it costs they should train there staff better on what not to say Infront of customers and that your customers should come before your personal conversation.

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