Ruffy

Review of Gemtel Green Network

Green Network Energy are, possibly, the worst ener...

Green Network Energy are, possibly, the worst energy supplier in the UK and they should not be allowed to continue as a supplier. As an example, emails are ignored or not understood and, frustratingly, they give up and very quickly they say "here is your deadlock letter, go to the Ombudsman". Then, to cap it all they (another person) start communicating again apparently not knowing their colleague has issued a deadlock letter. It is just impossible to deal with such an inefficient and confused organisation. GNE have treated me as if they don't want me as a customer so today (07/11/19) I am leaving them even though, due to their inefficiency once more, I am unable to tell them of my intended move. I have just tried again to phone them and failed again to get through. Meanwhile the Obmbudsman Service is employed to help resolve the matter.