Liliya Chepurny

Review of 1862 David Wally's Hot Springs...

DO NOT GO HERE! Stephanie (Resort Director) should...

DO NOT GO HERE! Stephanie (Resort Director) should not even be in charge of a grill in McDonalds let alone given some little sort of authority of this resort . My husband and I drove through hail, sleet and snow over 2 hours to get here on the word of their employee whom I ve called and spoken with twice today (confirmed on phone records). I was told to purchase their Groupon as it was a cheaper route. Perfect. Arrived and was told it is not valid on holiday weekends. Ummm...isn t that something that you should have told me on the phone or not even have sold me to go through a third party? Took absolutely no ownership of the situation, offered no help or assistance and belittled me and ridiculed my speech. I asked multiple times for her to own up to the situation as it was pretty crappy for us all at this point and she told me she would call security if I would not leave. There was literally no one outside in the hot spring pools, it s one thing if they were packed or filling up with their resort guests but to be sent away when you re already empty is very poor management. Stephanie is a vile woman and extremely inconsiderate. I will be leaving this truthful review across all social media platforms. To the owners, if you wish to keep your business; fire Stephanie. I am not Angelina Jolie but I do know enough people to deter them from coming to this establishment.