Justin Huser

Review of Blue Cross and Blue Shield of ...

I accidently left my daughter's insurance card at ...

I accidently left my daughter's insurance card at our home during a trip to see my parents. That weekend my daughter was running a fever and took her to Urgent Care. I tried calling BCBS KC to get her member ID and group # information and there was nobody available. I was directed to an automated system that, through three attempts, immediately hung up on me. Very very disappointed. I look forward to customer service calling me as I plan on delivering my dissatisfaction directly to them. JH