DO NOT STAY HERE. 1 star because we got a refund.

DO NOT STAY HERE. 1 star because we got a refund.

This was in December 2020. We arrived at the hotel, checked in, went to the room, and immediately checked out. What was wrong? Essentially everything -- the lobby is poorly lit and the entire hotel has a run-down vibe. When we got to our room, half of the light switches didn't work, the room reeked of cigarettes, and there were stains on the bed. Along with this, it's a party hotel -- they claim a $250 fine for smoking in the rooms... but the hotel already has an inherent cigarette smell, so this clearly isn't enforced. Also, the views are of a UHaul parking lot, so disregard any other claims this hotel makes.

On top of this, the employees are not helpful at all -- I'd classify them as useless. After 5 minutes of being in our disastrous room, we went to the front desk to ask for a refund, but were told they couldn't do that for us and we would have to speak with the manager... except the manager wasn't there and I was told I had to email the manager -- there wasn't even a phone number to call. Awful service and extremely misleading. Not one employee took any responsibility and they all pushed the blame to someone else and said they couldn't help without manager approval. In any other hotel, they would've made an additional effort to fix the issues we had -- you won't get that here.

My suggestion for anyone reading this is to literally STAY ANYWHERE ELSE. You can tell management doesn't really care -- I was reading the reviews prior to writing this one and it's all the same, generic response, "thank you for your feedback and we hope to earn your business in the future." That's not going to cut it. Lackadaisical staff, virtually non-existent management, and no initiative to solve problems or improve their situation. We weren't expecting a Four Seasons experience, but I also wasn't expecting to be so disgusted that I was in and out of the hotel within 20 minutes -- STAY AWAY!