Amber Laxson

Review of Landers McLarty Chrysler Dodge...

I scheduled a routine oil change and multiple poin...

I scheduled a routine oil change and multiple point inspection using the websites online scheduler. I arrived Monday around 9:40 and my appointment was scheduled for 10. Long story short, I was told a certain individual would be my service advisor and I m still sitting in the waiting area come 11:45 and still haven t spoken to him. The service manager finally comes out and tells me they found a fluid in my transmission pan and would have to replace a gasket but it s covered under warranty so your service advisor should come speak to you soon. I left around 12:30 and still haven t spoken to my service advisor. I go find him and tell him I m leaving so please call me when my vehicle is done. I was told it would be done no later than 3:30. My service advisor calls and says I can pick up my vehicle but it didn t get fixed. I get to the service department and I m waiting in front of my advisor just to pick up my keys and go since I have somewhere to be at 4:20. He ignored me the entire time I was standing there till finally the service manager approaches us to figure out what was going on. The service manager gave me a rental car free of charge and was told my vehicle would be put in the shop first thing Tuesday morning. Well, Tuesday morning rolls around and I still have not heard anything. So around 11 I call to get an update on my car. My service advisor tells me that my vehicle part still had not come in. So I told him you guys said it would be done first thing this morning and you keep the gaskets in shop so why is it not done? He then goes and says oh, I see. Gives us till this evening. I abprutly cut him off and say No, absolutely not. I was told it would be done this morning so i would like to speak to the service manager. He then begs me not to and that we can figure this out and I told him no, just let me talk to the manager. He then tells me well I will have to find him, hold on. Then hangs up the phone call. I call back and talk to him and he argues with me about hanging up the phone. I m so beyond frustrated at this point. I finally talk to the service manager after being on hold close to 10 minutes and get told they haven t had time to check on my car and they would return my call. Needless to say the manager is having to stand there and watch his team work on my car to make sure it is getting done and was told it would not be done till 2:30 this afternoon. It s ridiculous that I m on day two without my vehicle, the manager has to micromanage his staff in order for things to get accomplished and the staff just seems to not care at all who they are inconveniencing. If my car was not under warranty, I would not be back as a customer at all. Just overall dissatisfied with how this situation was handled and it should never get to management about a routine oil change.