Robert Cooksey

Review of Bob Rohrman Schaumburg Ford

I had an issue with my coolant thermostat that was...

I had an issue with my coolant thermostat that was diagnosed at a nearby Firestone. I did some research and found that the part was part of a recall, so I thought. I called on a Saturday afternoon, when the service department is closed, and explained my problem to a lady at Ford. She ran my vin number and told me it WAS part of a recall along with another one she saw in the system. I was relieved and set an appointment for the upcoming Monday morning. After talking with a service guy, Tom, I was looked at as if I had 3 heads when I told him what was said to me over the phone. At that point I was told it was hoses and a new thermostat amongst other things! Grand total $1850+! I felt inhaled no other option and picked up my car 3 days later, paid, and went home. Next day, for whatever reason, my wife had to bring it back , with my 2 year old son, to have it looked at because the coolant was low. They topped it off and said they would charge me more money to do a pressure test, which should've been done in the first place! I also didn't notice on my bill where the $140 diagnostic was taken off since I went ahead with the labor. Very unprofessional! If you want to keep customers, don't RIP them off and stick to your word! More importantly fix the problem the first time! I wasn't shown any of the "broken" hardware and feel I was robbed. In order for me not to trash talk this place or bring my car here ever again, I believe I'm owed an apology and a free service. Or at the very least, my money back from the diagnostic check since I told them what it was to begin with!