Marco Tse

Review of GP Bikes

I brought in some engine oil to exchange without a...

I brought in some engine oil to exchange without a receipt, but probably made a mistake as to where I bought it. I was sure it was from GP bikes at first, but at the parts counter they said that normally they have their stickers on the items which mine did not. I must have made a mistake, but the parts manager (don't know his name), saw that I was a previous customer at GP bikes, and bought just a handful of items from them. Because of that, he allowed me to exchange my Motul 5100 engine oil to the 7100, which was what I wanted. I can say for a fact that i will DEFINITELY be back at GP bikes, their customer service is amazing!

I've never gone to a store because they had good customer service, but GP bikes has definitely influenced me with their good customer service! I'd 100% choose them over that other store down the street if they both had what I was looking for.

Things I'd like to see improvements are: basically just the website. I've noticed already great improvements, but filters and categories need to be easier to find, and sort.

Thanks!