Where do I begin. Unprofessional, super duper rude...

Where do I begin. Unprofessional, super duper rude, ignores calls/messages, lies, etc...etc.
In was involved in a wreck with one of their liability policy holders. It was one excuse agter another from ACCC about why they could not make a determination. Driver was in Mexico, phone tag with driver, blah blah blah. I was informed to get to through my insurance company and they had 30 days to make a decision. Fine. My insurance company had no problem reaching the other driver and making a timely decision about fault. I waited 30+ days and never heard from them. I finally called and was given the run around(by a supervisor) and eventually offered me a 50% deal. Of course, I didnt accept this and ended up paying my deductible and will allow my insurance company to fight with them to get their money back and mine. I have no idea how this company is still allowed to operate in Texas. I have filed a complaint with texas dept of insurance. I could go on and on about my experience. Ive never been though this much with an auto insurance company. You better hope you are never involved in an accident with one of their policy holders.