I'm also a customer who keep calling for service b...

I'm also a customer who keep calling for service but only to be transferred to message system. This has been since December and is now the end of January. I get someone after the Holidays with the same info of two week shutdown.. They said someone would come to service it. Three weeks ago! Now I have left over six messages including on the emergency mber without a call back. I also pay for a monthly maintenance fee.