Anthony Green

Review of Blue Cross and Blue Shield of ...

Anesthesia Association of KC is a terrible company...

Anesthesia Association of KC is a terrible company. I do not understand why HCA uses them as a supplier. My insurance company,Anthem, Blue Cross, Blue shield made a mistake on submittting the codes a (manual error). The codes submitted during the first and second adjustment were the same, which means that the error was manual or the they adjusted the claims, after I already paid the bill. Blue Cross, Blue Shield does an audit 4 months later and catches the error. Just really feels shady from my end. Anesthesia Association of KC mentioned 30 to 40 other clients also had the same problem. You would think that Blue Cross and Blue shield would get a project manager on the case and make sure that they contact the customer personally. Anesthesia Association of KC were very resistant to help. They didn't even want to get on the phone with Blue Cross, Blue Shield to help bridg the gap. Once again the customer gets caught in the middle. No one is perfect! I understand that, but the customer is the one paying in the end.