Alison Rooney

Review of Park Hyatt Avaria

I recently spend a week in San Diego. I chose the ...

I recently spend a week in San Diego. I chose the Park Hyatt brand because of its reputation. The property was formerly a Four Seasons. It is in a lovely spot and provides nice views. Some of things went a bit wrong upon arrival. I pulled in and the valet told me I could overnight valet or self-park. I asked what the differences were in price and location. He said "it's just a hassle, don't self park". Well, they made it a major hassle. I had trouble every time getting picked up from the car park. We called multiples times, the bus drove past us and I waited at times for 45 minutes. It did color our time there.
The physical space is very pretty and the check in went smoothly. I booked through PTS and received a nice room. The breakfast buffet was good but slow service and hard to get in and out. Housekeeping was inconsistent. (I always tip a lot). Sometime we got towels and freshened up items and sometimes I had to call several times. I did use the app to request items and that was helpful.
We never dined at any of the restaurants.
Not sure if I would stay there again. I liked the location and physical but the service and overall experience wasn't 5 star.