Nick Lubrano

Review of RITZ-CARLTON SAN JUAN HOTEL AN...

Stayed for the first week in August. Hotel wasn't ...

Stayed for the first week in August. Hotel wasn't very full. Never been to a Ritz Carlton before, but knew it was supposed to be upper tier. The lobby staff was nice and friendly. Visually, the hotel looks nice, but the room we stayed in was quite average and comparable to a much less expensive hotel.

One day, room service came in and changed the bed sheets to ones with holes and blood stains. They were also inconsistent with replacing towels. As for furniture, beds were comfortable but way too small. Tables and cabinets were banged up with some pieces missing. Some of the door handles would regularly get stuck. Also, for what you're paying, you'd expect the TV to have more channels, or at least high definition.

The hotel has plenty of restaurants and bars, but be prepared to spend three times your room in food and bar tabs if you eat/drink there. Some of the servers are a little odd, too. We had one waiter that made my whole family feel very uncomfortable with his awkward personality. As for other servers, I know English isn't their first language (usually), but they often forget small requests for drinks or silverware. Still very friendly and personable, though.

Hint: There's a Walgreens within walking distance where you can buy whole bottles Bacardi for $10, as opposed to a single cocktail from the bar for $15.

The pool and beach are beautiful and a great place to hang out during the day. The hotel staff sets up chairs and umbrellas and even brings you clean towels without asking. The outdoor bar has servers walking around that will bring you food and drinks.

The casino is like any other casino, full of slot machine playing old ladies. But a casino is a casino and it'll be enjoyable to those who like gambling.

Lastly, don't miss the opportunity to get out and see what Puerto Rico has to offer. It's a nice tropical island with a lot of history. The hotel has taxis waiting at the front door, just don't expect a complimentary ride.