Part 1 of 2

Part 1 of 2
We purchased our 2016 X5 from this sterling BMW Newport beach with the tire and rim protection plan. At this point our car have about 22,000 miles which we have it in about 1 and a half year. We got the warning for the tire low pressure on the same tire (rear of driver side) twice in one week (when we got first warning, we filled the air in) so we realized that there was something wrong with that tire. I called to make appointment to get the car in to check this tire and here is my BMW story:
First BMW service guy came out looked at the tire, measured the tire tread which he said it was about 3.5/32 then he said my tires was worn out because it was less than 4/32 and whatever the tire protection plan I have won't cover. I said to him that the tire still looked good to me and I believed that if the cause of the flat tire was the nail (which we saw the nail) then it should cover. I told him this car is only about 22,000 miles and the tires didn't look worn out at all to me then he started to be rude and keep saying and insisting that the tire protection plan won't cover the worn out tire so I requested to talk to his manager.
The second guy came out and ended up to be a jerk even worse than the first guy. He measured the tire tread and said it was about 3.5/32, it was worn out and the protection plan won't cover. Basically he was saying the same thing with the first guy with even in the ruder tone. I asked if this was stated in the contract? At this point I was looking for the contract in my car and thanks god I found it. I showed him the contract and asked him where it said that it wouldn't cover the worn out tire that the tire tread is less than 4/32, he looked at the contract and then found out that the contract stated that the plan will not cover the tire with the tread less than 2/32. At this point he came back and measured the tread at inside the tire and at the side and he said at the inside tread you have 0/32 tread so the tire protection would not cover. I told him you can't measure tread at the side of the tire even the new tire, there will be less to no tread there and he still insisted that he can measure from the side because it is still part of the tire. At this point I almost had nothing left to say and very disappointed in BMW overall. You paid a lot of money for the car and another 2-3 k for this tire and rim protection plan and this is how they treated you. I didn't try to take advantage of anyone here but I think I had the tire protection plan that should cover the nail on my flat tire and my tire was still in the good shape. I just ask him if I can talk to his manager or anyone above him and he just rudely walked away and shouted back "yes you can". He went back inside the office, discussed this with a group of 3-4 guys then another guy came out.
So we started again. The 3rd guy measured the tire tread and see that it was about 3.5/32 then he said in the inside it had less tread but he didn't say it was 0/32 tread like the 2nd guy. I put my hand on the tire and touch the tire tread and I even felt that the tire tread in the inside was much deeper than the outside. I also told him that how could he measure the tread from the side of tire (the 2nd guy did) and told me my tire had 0/32 tread? Even you bring me the new tire now and you measure it, I don't think there is much tread there on the side. So the 3rd guy said that he will take pictures then submit the BMW to check if they will cover then meanwhile they would give me a loaner and they would tell me later if they will cover this. At this point I am a BMW customer who was so exhausted already but I still think It should cover so I took all the pictures of my tire as much as I can and I mentioned to the 3rd guy that if the BMW wouldn't cover, I would like to know why and what he submitted to BMW for the claim.
To be continued...