Gregg Wilke

Review of Saris Cycling Group

Very disappointed with the customer service. I ha...

Very disappointed with the customer service. I had a question on the compatibility of the rack with our vehicle. The package does not include info include for recent model years. I asked an employee at Target and he could not answer the question. I sent an email to Saris as they are not allowing you to leave a voice mail message with the Saris customer dept. I received an email saying they received my email and have had no other correspondence since. I sent two follow up emails and no response. I bought the rack as part of a mother's day present for my wife. Have not used it. I think I will have to return it and look will for a company that values and embraces customer service.